Announcements:
- Exemption from VAT
- Worldwide shipping from €5
Special offers:
- Wolfpack - 22% Off
Latest miniatures:
30.09.08 - Half Troll 2
30.09.08 - Female Rogue 1
28.08.08 - Sorceress 2
19.08.08 - Vampire Countess
09.06.08 - Rotting Revenant
01.06.08 - Wolf pack
20.05.08 - Necromant 1
29.04.08 - Sorceress 1
Terms of business
1 General terms of use:
1.1 General terms of use
Offers, deliveries and all kinds of services are subject to the following business and delivery conditions which you accept when registering with us. By trading with us, you agree that the laws of the Czech Republic and the appropriate EU regulations will govern the trade.
If not stated otherwise any contract with us is a contract between the customer and the owner of the e-shop installed on domain custommademinis.com. Contact:
Owner: Jan Kral
Street: Zengrova 14
Town: Brno
Zip Code: 61500
Country: Czech Republic
ICO: 69711674
Phone: (+420) 775 201 910
Email: custommademinis@seznam.cz
WWW: http://www.custommademinis.com/
1.2 Description of Merchandise
IMPORTANT: All products are delivered uncleansed, unpainted and they may need some assembly. Our products are no mass-produced articles, therefore small alterations from description and reproductions might occur. Our products are not toys and due to small pointed components and a content of lead, antimony and coper are not suitable for children under the age of 14. Our products must not be brought to the mouth or swallowed, they are ment for gaming and displaying purposes only.
1.3 Etiquette policy
By registering on this website you agree to act in complience with the law and standard personal and business etiquette whether expressing yourself on CMM forums or trading with us. In case of breach you may face adequate consequences as banning from the website, termination of entered contracts etc.In full accordance with the law visitors to this website are fully responsible for the content of their pronouncements on the forums. Linking or posting materials of questionable content is off limits - there is no age limit on our website. Posting or spamming advertisements is also prohibited.
2 Privacy policy:
2.1 Privacy policy
Use of this website is available to registered users only. By the act of registration the user agrees with the terms of use. Consequently the registration provides us with your name, your mailing address and your e-mail or phone number, which we use for customer service only.
All information collected on our site or through our email contact is kept strictly confidential and is managed in accordance with Czech data processing law „c.101/2000 Sb.“ We do not share or sell customers’ data to any third parties. We will never ask you about your credit card numbers or access passwords, including password to your own cmm account. We do not spam announcements or advertisements of any kind. You may ask anytime for removal from the database of registered user.
3 Shipping & Delivery
3.1 Shipping and Delivery Policies
When trading with us you are trading with the maker therefore all products are always in stock. (only except for some types of resin bases.)
Deliveries are shipped in padded envelopes or parcels. Our carrier is national Czech Mail Service. In present time we deliver to 83 countries via express and economical shipment. It takes normally up to 7 business days for products to be delivered to Europe and up to 2 weeks to USA and other countries. In countries of shipment‘s destinations it is the reputable local postal service that is responsible for delivery. All deliveries are insured, and handed over against a recipient‘s signature on delivery. With the exception of neighbouring countries all packages are shipped by Express Airmail Service.
We cannot guarantee estimated shipping times for those are determined mostly by local carriers. It is solely the carrier who is responsible for any damages due to inapropriate handling.
Shipment can only be carried out after having received the invoiced advanced payment.
Shipment will be dispatched in one week period after the week of receivement of the payment.
3.2 Tariff zones and Postage
The postage is automaticly calculated by CMM website when placing the order. Postage depends up to the sum of weights of idividual products you have ordered. (Not to the sum of products.)
Economical shipping | |
5 € | Whole world |
|
|
Express shipping | |
14 € | Slovakia
|
16 € | Poland
|
29 € | Austria, Bosnia a Herzegovina, Bulgaria, Belarus, Switzerland, Croatia, Latvia, Luxembourg, Macedonia, Netherlands, Slovenia, Ukraine
|
33 € | Germany
|
36 € | Albania, Belgium, Cyprus, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hungary, Irland, Italy, Lithuania, Monaco, Moldova, Myanmar, Mongolia, Norway, Portugal, Romania, Russia, Sweden, San Marino, Turkey
|
52 € | Armenia, Azerbaijan, Canada, Djibouti, Ethiopia, Gabon, Ghana, Guinea-Bissau, Israel, India, Iran, Jordan, Kenya, Kuwait, Kazakhstan, Madagascar, Quatar, Rwanda, Chad, Tajikistan, Tunisia, USA, Uzbekistan
|
58 € | Bangladesh, Brazil, Bhutan, Botswana, Ecuado, Japan, Lesotho, Marshall Islands, Peru, Paraquay, Salvador
|
73 € | Argentina, Australia, Cuba, Maledive Islands, Mozambique, New Zealand, Panama, Papua New, Guinea |
ONLY FOR NON-EU CUSTOMERS: we cannot take responsibility for any local duties your customs authorities may require for clearing the goods. We have no control over these charges and cannot predict what they may be. Customs policies vary greatly from country to country, thus they are unpredictable for small sellers like us.
For more information we suggest that you contact your local customs office before ordering.
IMPORTANT: if you deny the delivery of a package due to customs fees, please understand, that you will be fully responsible for our expenses.
4 Prices & Methods of payment
4.1 Prices
All our prices are VAT free even for our EU customers so far.
Prices can be altered anytime. With the date of the publication of the new price list all former prices are no longer valid. . The date of reception of your order is authoritative for the price.
4.2 Payment:
When placing the order successfully, the website will automaticaly generate the invoice and appropriate instructions for the shipment‘s payment. The copy will be sent to your email.
We accept only Euros as currency. Amount of the invoice has to be paid within a period of 14 days after day of placing the order. Orders not properly payed within this period will be cancelled. Printed invoice is enclosed to every delivery unless you chose the opposite.
At present time, we offer two methods of payment: Bank Transfer and Paypal
4.3 Bank Transfer:
To pay by bank wire transfer just follow the given instructions and transfer invoiced amount to the following bank account:
Account owner: Jan Kral
IBAN: CZ88 6800 0000 0042 0014 6360
SWIFT (BIC) VBOECZ2X
Bank Volksbank cz, a.s.
Bank address Lazarska 8, 12000 PRAHA
4.4 PayPal
To pay by Paypal just select proper option in the ordering process. You will be redirected to Paypal site to make an easy and safe payment.
The e-mail address attached to our paypal account is: shop@custommademinis.com
Security of this method of payment:
By permitting our customers to pay via PayPal systems we avert any need of information related to your credit cards or even your PayPal accounts. PayPal servers are using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits - the highest level commercially available.
5 Returns & Reclamation:
5.1 Reclamation:
If the buyer is not satisfied with the product(s), we offer a 30 day money back or replacement guarantee on all products ordered from day of the receipt of the order. Please note that each order is checked twice before being shipped by the maker. We will be responsible for the shipping costs if we ship the wrong or defective items. In case the reclamation is not legitimate the shipping costs pass to the buyer. You must include written statement of the reasons for the return inside the package.
5.2 Cancellation or Denying of order:
Amount of the invoice has to be paid within a period of 14 days after placing the order. Order not properly paid within this period is cancelled.
Already paid, currently prepared or even shipped order may be canceled by phone or e-mail. Customer must state the proper identification number of the order in question! In this case, the received payment will be sent back without any unreasonable delay in agreed amount. Please understand that in full accordance with the appropriate EU regulation in this case the following fees will be deducted from the refund: processing fees enforced by our bank , 5.00 Euro to cover minimum expenses with preparation of the order and packing if preparation is completed, and full shipping costs to and from if the parcel has already been dispatched and has to be returned by our carrier. (We will be charged for shipping back)
5.3 Returns
You are not any more bound to your order if you send back delivered items within a period of 14 days after having received the shipment. Please confirm your returns by phone or e-mail. You do not have to state any reason in this case. Already used or damaged items (except for damages due to transportation) are not refundable. You can avoid such damages by leaving the items in their original package. Please note, that it is the buyer who is responsible for all our expenses with the delivery. Shipping cost for returns will pass to the buyer as well.
5.4 Return a unit/ whole order for a replacement/refund
Mail it back to us on return address: Jan Kral, Zengrova 14, Brno, 61500, Czech Republic.
You may wish to insure your shipment when mailing it.
Make sure that the returned items are packed in an appropriate manner. (like original packing)
On the shipping label please mark clearly Return for replacement when reclamation is the case, or Return for refund if for whatever reason you need to cancel the trade.
You need to include the receipt and in case of reclamation the written statement of the reasons for reclamation inside the box.
5.5 Breach of contract
We have the right to suspend or terminate any agreement if it appears to us in our absolute discretion to breach this agreement.
6 Applicable law:
The laws of the Czech republic govern our contracts and therefore any dispute for both parts will be resolved exclusively in the courts of the Czech republic.
7 Copyright and Disclaimer
7.1 Copyright
All CMM MINIATURES, ACCESSORIES, ASSOCIATED LOGOS, TEXTS and GRAPHICS IN ALL FORMS are protected by copyright laws, international treaty provisions and other applicable laws. All related copyrights or licences are sole property of the entrepreneur of CMM website Jan Kral.
ALL RIGHTS RESERVED
7.2 Disclaimer:
The information and reference materials contained on this web site are intended solely for the general information of the reader. Information on this web site is provided on an "as is," "as available" basis without absolutely no warranties of any kind. Few cases of display of products of the third parties are ment for general information and convenience of the readers only. Used without permission. No challenge to their status intended. All Rights Reserved to their respective owners.
If you have any problems with the contents of this website, you are welcome to contact the entrepreneur.
---------------------------------------------------------
Copyright © 2007 by Jan Kral.
THESE TERMS of BUSINESS ARE SUBJECT TO CHANGE. EVERY CHANGE IS ANNOUNCED IN THE CMM - NEWS. The above terms were reviewed on June 29, 2008 and are currently in force.